Terms and Conditions

Effective January 1, 2026

Groundwork Norfolk Concrete, concretenorfolk.com, office@concretenorfolk.com

Agreeing to these terms

These terms cover your use of the Groundwork Norfolk Concrete website and any work you ask us to do. By using the site, asking for an estimate or booking a job, you agree to them. If you don't agree, please don't use the site or book work through it.

When a written estimate or contract for your job says something different from these terms, the written estimate or contract wins for that job.

What we do

Groundwork Norfolk Concrete is a concrete contractor in Norfolk, VA. We build driveways, patios, sidewalks, steps, garage floors, slabs, footings, foundations, retaining walls and decorative or stamped concrete, and we do concrete cutting and foundation raising. We work in Norfolk and the cities around it.

What's on our home page and service pages is general information about the trade and how we work. It isn't advice about your property, and it doesn't promise any result until we've seen the site and agreed on the job in writing. You can read more about who we are on our About page.

Estimates and pricing

We give free estimates at your property, with no obligation to hire us. An estimate is based on what we can see and measure that day, like the size of the area, the thickness of the slab, the finish you pick, how much old concrete comes out and how much base work the ground needs.

Some things only show up once the job is open, such as soft or wet soil under an old slab, buried roots or debris, or drainage that needs correcting. If we find something like that, we'll stop, show you, and agree on any change in price with you before we go on.

Prices on an estimate hold for the period written on it. After that, material and labor costs may have changed, so we may need to update the figure.

Scheduling, weather and cancellation

We'll give you a start date when you book, but concrete work depends on the weather. We won't pour in heavy rain, freezing temperatures or conditions that would leave you with a weak surface, so we may move your date and will tell you as soon as we know.

New concrete needs time to cure, which is the wait while it hardens before it can take weight. We'll tell you when it's safe to walk on and drive on, and we aren't responsible for damage caused by using it sooner or by people, pets, vehicles or equipment we don't control.

If you need to cancel or reschedule, please call us at (757) 731-7228 as early as you can. If we've already ordered materials or done prep work for your job, you may owe for those costs, as set out in your estimate or contract.

Payment

Your estimate or contract sets out what you pay, when you pay it and how. Some jobs need a deposit before we order materials or schedule the crew.

Payment is due on the dates written in your agreement. If a balance goes unpaid, we may charge late fees allowed under Virginia law and take the steps the law allows to collect it.

Our guarantee and its limits

We stand behind our work, and if something we did isn't right, call us and we'll come look at it. Any written warranty for your job is the one in your contract.

Concrete can still crack, because it shrinks as it cures and moves as the ground under it changes. We cut control joints, which are grooves that give those cracks a planned place to form, but we can't promise a slab will never crack. Fine hairline cracks and small color or texture differences are normal and aren't defects.

Our guarantee doesn't cover damage from things outside our control, like settling of soil we didn't prepare, tree roots, flooding or poor drainage elsewhere on the property, de-icing salts, heavy vehicles on a slab not built for them, or changes someone else makes later. Apart from what's written in your contract, we make no other warranties, stated or implied, to the extent the law allows.

Limits on our liability

We're licensed and insured, and we're responsible for the work we agree to do. To the extent Virginia law allows, Groundwork Norfolk Concrete isn't liable for indirect or consequential losses, such as lost use of a driveway while concrete cures or costs for temporary parking, and our total liability for a job won't be more than what you paid us for it.

You're responsible for telling us about anything we need to know before we start, like buried lines, irrigation, septic parts or property lines. We'll call for utility marking where required, but we aren't responsible for damage to private lines that weren't marked or disclosed.

The information on this website is given as is. We work to keep it accurate, but we don't promise it's complete or current, and we aren't responsible for websites we link to.

If we disagree

If you're unhappy with anything, call us first or reach us through our Contact page. Most problems get fixed faster with a conversation and a visit than with paperwork.

If we can't sort it out between us, we both agree to try mediation in good faith before going to court. If it still isn't settled, the case will be heard in the state or federal courts serving Norfolk, Virginia.

Governing law

These terms and any job we do are governed by the laws of the Commonwealth of Virginia, without regard to rules that would apply another state's law.

For jobs outside Virginia, such as in North Carolina, the laws of the state where the work is done apply where they must.

Changes to these terms

We may update these terms from time to time, and the version on this page is the one that applies. Changes don't affect a job already covered by a signed estimate or contract unless we both agree in writing.

If you have questions about these terms, call us at (757) 731-7228 or send us a message through our Contact page.