Privacy Policy
Effective January 1, 2026
Groundwork Norfolk Concrete, concretenorfolk.com, office@concretenorfolk.com
Who this policy covers
This policy explains how Groundwork Norfolk Concrete handles the information people share with us through our website. We're a concrete contractor in Norfolk, VA, and this page covers our home page and every other page on this site.
If you'd like to know more about who we are and the work we do before you share anything, our About page is a good place to start. If something here isn't clear, ask us and we'll explain it in plain terms.
What information we collect
Most of what we collect is what you choose to send us. When you fill out our contact form, call or email us, you may give us your name, phone number, email address, the address of the property, a description of the job and any photos you attach.
Our contact form is run by an outside form service, so when you submit it, that service receives and stores your answers for us. We use what comes through it the same way we use a phone call or an email.
Some information is collected automatically when you visit the site. That can include the pages you look at, how long you stay, the type of device and browser you use, the site that sent you here and a rough location based on your internet connection. We use this in summary form to see how the site is used. We don't use it to work out who you are.
Cookies and analytics
Cookies are small files a website saves in your browser so it can remember things between visits, and analytics tools use them to count visits and see which pages people find useful. We use them so we can tell what's working on the site and fix what isn't.
You can block or delete cookies in your browser settings at any time. The site will still work if you do, though some features may not remember your choices from one visit to the next.
How we use your information
We use what you send us to do the things you'd expect a contractor to do with it:
Reply to your question or estimate request.
Set up a visit to your property and prepare your estimate.
Schedule, carry out and follow up on your job.
Keep the records any business needs for billing, taxes and warranty questions.
Improve the website based on how people use it.
We don't sell your personal information, and we don't rent it or trade it to marketers. We share it only with the outside services that help us run the business, like our form service and website tools, and only as far as they need it to do that work. We'll also share it if the law requires us to.
How long we keep it
We keep your information for as long as we need it to answer you, give you an estimate and finish your job, and after that for as long as our business, tax and legal records require. If you contacted us and we never did any work together, we don't hold on to your details longer than we need to.
Website analytics data is kept in summary form by the tools that collect it, under their own retention settings.
Your choices and rights
You can ask us what information we have about you, ask us to correct it if it's wrong, or ask us to delete it. We'll do that unless we have to keep a record for a legal, tax or warranty reason, and if so we'll tell you why.
You can also ask us to stop contacting you at any time. Depending on the state you live in, state law may give you further privacy rights, and we'll honor those when you ask.
Keeping your information safe
We limit who on our team can see your information to the people who need it to do your job, and we use reputable outside services for our form and website. No website or email system is completely secure, so please don't send us payment card numbers or passwords through the form or by email.
Children's privacy
This site is for homeowners and property owners, and it isn't meant for children under 13. We don't knowingly collect information from children, and if we learn we have, we'll delete it.
Changes to this policy
If we change how we handle information, we'll update this page. The version posted here is the one that applies.
How to raise a privacy question or concern
If you have a question about your information, want to see, correct or delete it, or think we've handled it wrongly, reach out through our Contact page or call us at (757) 731-7228. Tell us what you're asking for and how to reach you, and we'll reply within 1 business day.